Messages XR-Enterprise: Issue when sending using the Beefree Editor

Incident Report for Finalsite

Resolved

This issue has now been resolved.

Posted Sep 12, 2025 - 10:35 EDT

Identified

Our development team has identified the issue and is currently working on a resolution. We should have a fix early in the week of September 8th.

Posted Sep 04, 2025 - 10:50 EDT

Investigating

Currently, using the Beefree editor, and translating that message, can result in no jobs being created for that email, which results in messages not being sent.

Our team has identified the root cause and is working towards a solution and release plan.

Until this has been updated, you should not translate any messages using the Beefree editor.

We apologize for this inconvenience, and this will addressed on September, 12.

Posted Sep 03, 2025 - 09:52 EDT

This incident affected: Communication Tools (Messages XR Enterprise).