Finalsite Status

All Systems Operational

Community Engagement Products (formerly Blackboard K12) Operational

Connect Operational

Mass Notifications Operational

Web Community Manager Operational

Reach Operational

Composer CMS (Content Management System) Operational

Composer US East Operational

Composer US Central Operational

Composer US West Operational

Composer UK Operational

Composer Asia Operational

SchoolAdmin (Enrollment Management System) Operational

Additional Components Operational

Finalsite Support (Phone Support and Tickets) Operational

Messages & eNotify Editor Operational

Finalsite Store Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 15, 2024

No incidents reported today.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

Composer: Issue with Resource Display

Resolved - This issue has been resolved. If you're experiencing any residual display issues, please contact Support.
Sep 11, 09:35 EDT

Monitoring - Our image/video CDN provider has implemented a fix, and Resources are now loading as expected across sites. We are continuing to monitor at this time.
Sep 11, 07:06 EDT

Investigating - Our team is presently investigating an issue where Resources are failing to load on sites. We will provide additional information as soon as we have more available.
Sep 11, 06:54 EDT

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

Messages Sending Lists Issue

Resolved - This incident has been resolved.
Sep 5, 17:06 EDT

Monitoring - A fix has been implemented and we are monitoring results.
Sep 4, 15:38 EDT

Investigating - We are currently investigating an issue affecting the recipient lists in Messages, where some intended groups/recipients may not be included. Please verify your lists before sending and re-add any missing groups/recipients. For assistance, contact our Support team. We will provide an update soon.
Sep 4, 08:46 EDT

Sep 4, 2024

Sep 3, 2024

Finalsite Enrollment Degraded Performance

Resolved - This incident has been resolved.
Sep 3, 14:48 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 13:56 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 3, 13:33 EDT

Investigating - Some customers may experience timeouts performing any actions. We are currently investigating the issue
Sep 3, 12:43 EDT

Sep 2, 2024

10.51 Mass Notification Release (Update)

Completed - The scheduled maintenance has been completed.
Sep 2, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 01:00 EDT

Scheduled - The final release to the remaining servers was postponed to September 2nd. The maintenance window will be the same (1:00 am to 4:00 am ET). During this window, you may experience intermittent connectivity issues.

Catch up on the latest releases & enhancements in Finalsite's digital strategies with our software update blog. Explore bug fixes, new features & more!
https://cesupport.finalsite.com/hc/en-us
Aug 26, 15:39 EDT

Sep 1, 2024

No incidents reported.